Reviews

Read genuine reviews from our happy customers on KeySmart®!
Based on 14657 reviews
64%
(9451)
11%
(1615)
7%
(969)
5%
(701)
13%
(1921)
No charge

I do get one of this and was kinda happy, setting up was smooth but after two weeks of use I notice battery level was almost empty. I place it on top my original Apple wireless charger... after a couple of hours the card still is not charged, tried with different wireless chargers but still same problem

Hello Martin,
One of our agents will contact you to resolve this issue. Please check your email.

It's nice product for holding your keys though it takes awhile to put it all together. You have to have some patience for sure.....I've owned one before and now I know why the other one lasted over 15 years so I needed a replacement.

D
Shipping insurance
DAVID CLEMENS

Shipping insurance

J
KeySmart® Max
John Young

Ĥ

V
MultiTool
Vitezslav Kounek
Not as good as expected

Tracking ok, light ok, the rest....not so much. Piling keys is horror, when opening doors where key is not going smoothly, you are afraid, that it will break while twisting, in general i am seriously thinking, that i will return to simple keyring

Customer service is not existent

After numerous attempts to contact customer service over an issue with an order they simply reply late or do not reply at all.

Key holder loose and keeps on coming off

The screw that keeps the keys in is either too tight, or gets loose very easily. I already put the washer in there, but same problem. Very disappointed. I hope support will be helpful.

Hello M.L.,
That shouldn't happen. Please check your email so we can help you rectify this problem.

K
MagConnect™ Pro
Knchewi Emeng
Very POOR Customer care,

Nice enough product. TERRIBLE customer care service; I reckon you’re on your own if you purchase keysmart products and have a problem; customer care will IGNORE completely. Should be better

Hello Knchewi,
We apologize as our records show that we did not receive email communication from you.
One of our agents will contact you to resolve this issue. Please check your email.

Very easy to set up and link to ‘find my’

A
KeySmart® Max
Alan Shen
Solid upgrade from original Keysmart Pro

Upgraded from an original Keysmart Pro after using for about 6 years.

Pros:
- brighter light than pro model
- includes opener tool (was extra I believe on the pro)
- seems to have a bigger battery
- seems to have a louder speaker

Cons
- physically larger than pro model
- microUSB charging?! Please upgrade to USB-C asap. This is one of the last devices I own that uses microUSB charging
- build quality... feels OK, but really wish it could have the metal/aluminum option that the standard keysmart holders use. The plastic doesn't feel particularly premium or rugged, but I've not had issues with it so far
- no color options other than grey
- no "FindMy" model to support Apple ecosystem

Overall, generally happy with the device, but would like to have seen more improvements in the core electronics and physical design. compared with the original Pro model. Give me one with USB C charging and as long as battery life as you can squeeze in a smaller, metal housing and that would be 5 stars easily!

A
MagConnect™ Pro
Ameer Bolbol
Really amazing

Really amazing

Something is wrong

My Key Smart keeps going off with the alarm tinging, what do I do to stop it it is fully charged and when I plug the charging cable in it quits when I unplug it starts tinging again. Can you help me.
Thanks,
Allen Cramer

Hello Allen,
One of our agents will contact you to resolve this issue. Please check your email.

I
Nano Pen
Igor Zelinschi

Nano Pen

Small fit my Application great

I sent the below email to [****] on July 3 and then again on July 12 but have not heard back. Can you help with this?

Thanks!

-----
Hi there

I got my new KeySmart Pro delivered yesterday. It says to charge it first, the light will be orange until charged and then it will turn green.

It's been charging for almost 24 hours and it's still orange. I changed to a different computer/USB port, changed for a while to a different cord, nothing seems to help - just remains orange.

Please advise.

Thank you

Hello Eric,
That shouldn't happen. Please check your email so we can help you rectify this problem.

K
Nano Pen
Knchewi Emeng
Fair

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this

Hello Knchewi,
We apologize as our records show that we did not receive your inquiry.
Please check your email so we can help you rectify this problem

Just ok

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this

Hello Knchewi,
We apologize as our records show that we did not receive your inquiry.
Please check your email so we can help you rectify this problem

K
Deep Carry Pocket Clip
Knchewi Emeng
Just OK

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this

Hello Knchewi,
We apologize as our records show that we did not receive your inquiry.
Please check your email so we can help you rectify this problem

m
Shipping insurance
mario Burkhardt
Works good, if your wallet allows

I have an anti RFID wallet, the effect is that the keysmart often times only sends a delayed location and pinging via sound is not working…

C
KeySmart® Air
Customer
Comes apart

The concept is great, but the darn thing kept coming loose. I had to keep tightening the rivet on the back. I didn't use more keys than it said and it still came apart. A few days ago it just completely came apart so my husband frustratingly handed it to me. We gave up and now the parts are sitting in a plastic bag.

Hello,
That shouldn't happen. We have replied to your email, please check your email so we can help you rectify this problem.

V
Deep Carry Pocket Clip
Virgilio Fernandez
Keysmart Deep Carry Pocket Clip

This deep carry pocket clip is so awesome, I keep buying it until I have all of my KeySmart organizer wears one.

Easy to link to Apple find my phone app. Fairly accurate within 5 m

A
KeySmart® Max
Ameer Bolbol
I haven't received it yet!! What's the delay about ?

I haven't received it yet!! What's the delay about ?

Hello Ameer,
I just checked your tracking code and it shows that your order was delivered on 17 July 2024.
Should you have further questions or concerns, please let us know by email.

P
KeySmart® Air
Paul Coomber
Nearly lost our keys

Absolutely love this. But the damn thing came apart and we lost the house keys. Fortunately we were able to retrace our steps and were able to find them. However the two parts of the rivet were just too small to locate.

Love this so far. Had a key smart before so I know the quality is good.