Reviews

Customer service is really bad!!

Customer service is really bad!!!!

I like this very much. Love the look and feel of the tan leather. It is true that it is a bit of a pain to set up or to change, but I still love it as it keeps my keys orgsnized in a set order, so I can pull out my identical mailbox keys and know which box it is for because of where it is in the keysmart. I have lots of keys so I keep some in the keysmart and some loose. It works for me.

Regards, Andreas

Hi I just received my keysmart air and it works very well, Getting te screw to fasten was a little tricky but finally I managed. I wondered is there longer screw for the keysmart air. It solves probably to fasten every thing easier and I would love to get some more keys/tools in the keysmart air. So is there a longer screw?

I think I got the email offering BOGO on this. All attempts to fix fell on deaf ears.

I regularly get notifications that I have left my wallet behind when it’s in my pocket. It seems to happen when I disconnect from wifi. Then the device doesn’t show as connected at all until I reconnect. Not sure what is happening, but it’s a little frustrating and I’m afraid it will disconnect at a bad moment and I won’t be able to use it to recover my lost wallet.

I do get one of this and was kinda happy, setting up was smooth but after two weeks of use I notice battery level was almost empty. I place it on top my original Apple wireless charger... after a couple of hours the card still is not charged, tried with different wireless chargers but still same problem

It's nice product for holding your keys though it takes awhile to put it all together. You have to have some patience for sure.....I've owned one before and now I know why the other one lasted over 15 years so I needed a replacement.

Shipping insurance

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Tracking ok, light ok, the rest....not so much. Piling keys is horror, when opening doors where key is not going smoothly, you are afraid, that it will break while twisting, in general i am seriously thinking, that i will return to simple keyring

After numerous attempts to contact customer service over an issue with an order they simply reply late or do not reply at all.

The screw that keeps the keys in is either too tight, or gets loose very easily. I already put the washer in there, but same problem. Very disappointed. I hope support will be helpful.

Nice enough product. TERRIBLE customer care service; I reckon you’re on your own if you purchase keysmart products and have a problem; customer care will IGNORE completely. Should be better

Very easy to set up and link to ‘find my’

Upgraded from an original Keysmart Pro after using for about 6 years.

Pros:
- brighter light than pro model
- includes opener tool (was extra I believe on the pro)
- seems to have a bigger battery
- seems to have a louder speaker

Cons
- physically larger than pro model
- microUSB charging?! Please upgrade to USB-C asap. This is one of the last devices I own that uses microUSB charging
- build quality... feels OK, but really wish it could have the metal/aluminum option that the standard keysmart holders use. The plastic doesn't feel particularly premium or rugged, but I've not had issues with it so far
- no color options other than grey
- no "FindMy" model to support Apple ecosystem

Overall, generally happy with the device, but would like to have seen more improvements in the core electronics and physical design. compared with the original Pro model. Give me one with USB C charging and as long as battery life as you can squeeze in a smaller, metal housing and that would be 5 stars easily!

Really amazing

My Key Smart keeps going off with the alarm tinging, what do I do to stop it it is fully charged and when I plug the charging cable in it quits when I unplug it starts tinging again. Can you help me.
Thanks,
Allen Cramer

Nano Pen

Small fit my Application great

I sent the below email to [****] on July 3 and then again on July 12 but have not heard back. Can you help with this?

Thanks!

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Hi there

I got my new KeySmart Pro delivered yesterday. It says to charge it first, the light will be orange until charged and then it will turn green.

It's been charging for almost 24 hours and it's still orange. I changed to a different computer/USB port, changed for a while to a different cord, nothing seems to help - just remains orange.

Please advise.

Thank you

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this

Great attachment for my keysmart Pro. Would have gotten better reviews but for poor customer service as I have repeatedly reiterated that the keysmart pro I have, barely 6 months stopped working a few months ago; light works, but find my phone function is now non-existent. There has been no acknowledgement or response to my inquiry as to how to troubleshoot and resolve this