We hope you love all the items you purchase on www.getkeysmart.com, but if you do not, we understand.
You can return any items received through www.getkeysmart.com, but we have two stipulations:
- Returns must be made within 21 days of customer receipt. After 21 days, we can not offer you a refund or exchange.
- Items must be undamaged in order to be eligible for return or exchange.
Please contact Orders@MyKeySmart.com if you need a refund.
To complete your return, we require a receipt or proof of purchase.
Unfortunately customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.
After your return is approved, a refund will be applied to your credit card or original method of payment within a week.
Late or Missing Refunds
Please contact your bank and then credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.
If they can't help you, please contact us at Orders@MyKeySmart.com.
If approved, sale items will be refunded at sale price.
We accept exchanges of undamaged items within 21 days of the customer's receipt. Customer must pay additional shipping and handling charges. Please send us an email at Orders@MyKeySmart.com, and we will provide you with a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, please email Orders@MyKeySmart.com, and we will provide you with a return address. Please do not ship items back unannounced, we may not be able to refund your purchase if you do.
Apologies, but we are a small company and cannot afford to refund your shipping costs. You will have to pay for the shipping cost of returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping ($1.99 for domestic or $6.99 for international) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.